What |
New Help Desk Service Request System |
When |
Wednesday, 1/18/2023 |
Affects |
New Help Desk Client Portal |
Attention:
The Office of Information Technology is currently switching over to TOPdesk.
What that means for the you:
- Today at 6:00PM we took the current service/ticket request system offline
- Tickets, resolutions, and FAQs will be transferred to our new TOPdesk system
- Current tickets will be transferred to the new system and work will continue on the issue
- Wednesday the new TOPdesk Portal will be live for all users
The new system has an excellent web-based interface for you to submit requests and track progress.
Tickets will continue to be auto generated from any email sent to helpdesk@txwes.edu, but the new portal will allow you to direct your request more accurately to the proper IT area. Additionally, entering your ticket through the portal will take you to a form which prompts you for additional information. Filling out this form will eliminate the back-and-forth communications and expedite the resolution.
You can see a preview at TOPdesk, just log in with your TXWES username and password.
Please note that communications from the ticket system will look different than before but will come from helpdesk@txwes.edu. If you have any questions with regard to the validity of a message please contact us.
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