Services A-Z (97)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Analog Telephone Service

Traditional analog voice service is available in specific use case - Dedicated service lines for alarm systems, credit card/point of sale terminals, and elevator systems. Service line features include: dial-tone, local and long-distance calling. Phone line for old POTS lines (Plain Old Telephone Service) not VOIP

Assistance with Computer Hardware Issue in a Classroom

Report an issue with a university owned desktop or laptop computer in a classroom

Audio Conference Equipment

Provide audio conference phones. Does not include conference connections.

Audio Recording Booth

Request to reserve the audio recording booth in the multi-media center.

AV Design and Installation

Request for setup or design of AV installation

AV Equipment Loan

Request to reserve and borrow AV equipment for event or activity. Student requesters must pick up and return equipment.

AV Technology - Repair

Support from Media Services for Audio Visual Technologies, repair and adjustment.

B

Blackboard Course Restore Request Form

Use this form to submit Course Restore requests. A separate form is required for each course to be restored. Requests will be completed within seven business days.

Blackboard Learn (LMS)

Blackboard Learn is the university's Learning Management System (LMS).  Within Blackboard Learn, students and faculty can access virtual classrooms and campus organizations to deliver virtualized content and activiites.

C

Cellular Telephone Service

Cellular Telephone Service should be used when services require Internet connections where wired and wireless connections are not available.

Cellular Telephone Service

Cellular Service used when Internet is required but where wired and wireless connections are not available.

Classroom Technology Training

Request for training on best practice use of Classroom technology.

Cloud Fax Service

InterFAX is an online fax service that lets you send and receive faxes directly from any email account.

Cloud Server (non-physical)

Request a non physical server, will be provided from our preferred cloud location

Colleague

Colleague ERP System. This is a product by Ellucian that is used for Students, Employees, Financial Aid, Payroll, Purchasing, etc. Use this service for requests that are related to Colleague: access, printers, new reports, modifications to existing reports, issues, etc.

Colleague Account Modification

Colleague is a fully integrated student management system. Use this service for requests to modify existing Colleague accounts.

Colleague Accounts

Colleague is a fully integrated student management system. Use this service for requests to create Colleague accounts.

Computer and Peripheral Hardware Asset Quote Request

Request a Quote for Dell Hardware or Peripherals

Computer and Peripheral Hardware Asset Recovery

Have IT pick up any unneeded computer hardware

Computer and Peripheral Hardware Asset Request in a Classroom

Request a quote for a new computer hardware for a classroom or lab

Computer Hardware or Software Installation Request

Assistance with installing or setting up a new or existent computer hardware or software

Computer Move Assistance

Assistance with moving computer hardware or telephones

Computer Support Issues

Assistance with any computer hardware or software issues(Not University Applications like Colleague, etc.)

Connect Personal Devices to TxWes Network

Assistance with connecting personal devices to the wired or wireless TxWes network

D

Database Development

Dedicated Toll Free Number

Allows customers to call an organization without being charged for the call by dialing a dedicated toll free number.

E

EAB/SSC

EAB’s Student Success Collaborative (SSC). This product combines predictive analytics with communication and workflow. Use this service for request that have anything to do with EAB/SSC: Access, issues, course not showing for role, etc.

Ecommerce

Ecommerce – Nelnet & ACI. This is for student payments and payment plans. Use this service for requests that have anything to do with Ecommerce, both Nelnet & ACI: Issues, wrong payments, integration, etc.

Email Accounts - Alumni

Assistance with your alumni email account

Email Accounts - Student, Faculty & Staff

Assistance with your Student | Faculty | Staff email account

Email Distribution List Request

Email Distribution List Creation or Modify Members

Environmental

Relating to Services impacted by the environment surrounding the campus

EpiSuite/Pinnacle

Photo ID Badge Software. Use this service for requests that have anything to do with EpiSuite/Pinnacle: missing students, access, etc.

G

GradesFirst/EAB/SSC - Data Integration

EAB's Student Success Collaborative (SSC) is a cloud-based platform that combines predictive analytics with communication and workflow tools to support, retain, and graduate students. Use this service for requests involving EAB/SSC data integration.

Guest Wireless Network Access

Assistance with Access to the Guest Wireless Network Access on Campus

H

Hotspot Data Service

Hotspot

Hotspot Data Service

Hotspot Data Service should be used when Faculty or Students require Internet connections where wired and wireless connections are not available.

How To Extend Email After Graduation

Please complete this form to opt-in to extend your TXWES Student Email access for (1) year from graduation.

I

Infobase

Online Professional Learning Experience - Infobase is an online technology training and professional development tool. This tool can be integrated with the university's LMS. (Blackboard)

Information Security

IT Account and Shared Resources Request

Complete the form below and click Submit Form. Upon submission, the form will be reviewed and verified. Then the user's account will be created.

IT General Request - Click "Request Service"

Need additional help? Use this service to submit a general IT support request.

IT Media Request

Media equipment is available for the use of Texas Wesleyan University faculty, staff, and students.

To ensure that equipment is delivered to the appropriate location on time, please submit the form two business days prior to the event or class.

L

Live Streaming of University Events

We can provide equipment to stream live events.

M

Maxient – Data Integration

Maxient is a system used for managing, tracing and student conduct (Title IX). Use this service for requests that have anything to do with Maxient: Access, issues, etc.

Meeting and Event Support

Media Services can provide and set up equipment for University meetings and events.

Microsoft Office Product Assistance

Assistance with Microsoft Office 365, OneDrive or any other Microsft Office application

Microsoft OneDrive

Create a OneDrive Account

Microsoft Teams

Microsoft Teams software, chat, presence, voice & video calling, employee lookup, file transfer, screen capture & screen share, conversation history, visual voicemail

Multimedia Center Reservation

The Multimedia Center is open 7:30 a.m.-4:30 p.m. Monday-Friday, and observes the University holiday/break schedule.
Disclaimer: The Multimedia Center is available free of charge for the use of Texas Wesleyan University faculty, staff and students. Please submit your reservation two (2) days in advance.

N

Name Change Request for Faculty and Staff Member

Request a name change for faculty and staff member(CONTACT HR)

Name Change Request for Student

Request a name change for student(CONTACT STUDENT RECORDS)

Network Assessment/Consultation

If you have questions regarding wired/wireless networking for an office remodel, relocation of network drops, new facility construction and any other network related project.

Network Drop - New or Relocation

A new network connection or drop is needed

Network Printer Move Assistance

Assistance moving a department network printer to a different location

Network Security

Network Security

Network Security

Network Security

O

Office of Information Technology Project Request

Every project that will require resources from the Office of Information Technology must be submitted to the Texas Wesleyan Help Desk. Project requests must be submitted by a Dean or Director.

Other Services (Internet & Network)

If you have questions about DNS, SSL Certificates, Secure LDAP connections, UPS/Surge Suppressors and more.

P

Perceptive Content

Perceptive Content (formerly Image Now) is a system used for content management and imaging. Use this system for requests that have anything to do with Perceptive Content: access, not working, etc.

Perceptive Content (ImageNow) Access

Perceptive Content (formerly ImageNow) is a full enterprise content management (ECM) and workflow suite. Use this service for requests involving Perceptive Content access.

Q

Qualtrics

Qualtrics Online Survey Platform allows instructors and staff to build and share surveys.  This tool can also be made available to students (in a limited capacity) pending sponsoring instructor approval.

R

Radius

CRM Hobsons Radius. This is a product used to engage students during recruitment. Use this service for requests that have anything to do with Radius: access, integration, reporting, issues, etc.

Ramlink

Ramlink (also known as WebAdvisor & Self-Service), this is an Ellucian product that allows access to the data in Colleague via the Web. Use this service for requests that have anything to do with Ramlink: access, issues, links not found, etc.

Register Your Device

Register Your Device on the TxWes network.

Regroup - Data Integration

Regroup is emergency messaging system. Use this service for requests that have anything to do with Regroup: access, messages not going out, etc.

Request for Software in Classroom or Lab

Purchasing new software or have it installed in a classroom or lab

Respondus

LockDown Browser is a custom browser that locks down the testing environment within a learning management system. Used for securing online exams in face-to-face classrooms or proctored environments.  This tool can be integrated with the university's LMS. (Blackboard)

Restore File/Folder

Restore Files or Folders within a share drive

S

Server Decommission

Use this to request a server be decommissioned.

Server Deployment

Use this service to request that a new Server be deployed.

Server Maintenance & Updates

Used for reporting Incidents in Server Maintenance & Updates

Server Maintenance & Updates

Used to Request and Document Server Maintenance & Updates

Server OS Upgrade

Use this to request a Server Operating System be upgraded

Server Re-Configuration

Use the Service Server Re-Configuration to request that a server be reconfigured to meet new requirements.

Shared Calendars

Access or create a shared calendar for your department

Shared Mailbox

Shared Mailbox for Department or Group

Shared Network Drives

Access or create a shared network drive(folder) or box

SoftChalk

SoftChalk allows instructors to create interactive lessons that can be integrated with the university's LMS. (Blackboard)

Sponsored Accounts

Assistance with a temporary sponsored Texas Wesleyan account

Sponsored Blackboard Account Form

Request form for Blackboard Sponsored Accounts to be used by individuals who are not faculty or employees of Texas Wesleyan.

SQL Reports (Ramlink My Reports)

SQL Reports provide data from the Colleague System. Use this service for request that have anything to do with SQL Reports: access, new reports, modifications to existing reports, inaccurate reports, server down, etc.

StarRez - Data Integration

StarRez is student housing software. Use this service for requests that have anything to do with StarRez: access, issues, etc.

Studio Audio Recording and Editing

Audio recording and editing in the Multimedia Center. Includes recording booth use.

T

Tableau

Tableau is Business Intelligence and Analytics software. Use this service for requests that have anything to do with Tableu: Access, reporting, issues, etc.

Turnitin

Turnitin is a tool that allows instructors to check for potential plagiarism and leave student feedback on written assignments. This tool can be integrated with the university's LMS. ( Blackboard)

TXWES ID Card Form

ID Card Form for the EJW Circulation Desk.

Use this form to begin the process of creating your TXWES ID Card.

V

Video Conference Equipment

We can provide equipment for video conference.

Video Format Conversion

Video format conversion, including VHS to DVD and other formats. Will not convert any copyrighted material.

Video Recording and Editing

We can record official University events either on location or in the Multimedia Center.

Voicemail Service

Unified messaging, personalized greetings (up to 6), message waiting indicator, self-service portal, message processing, listen to Office 365 calendar appointments

VoIP Telephone Service

Includes telephone, dedicated telephone number, local calling, long distance calling, international calling, campus-wide 4-digit extension dialing, call forwarding, caller ID, conference calling (max 4 participants), call transfer, call park, call history, speed dial, E911, 911 Call Alert, Single Number Reach, Call Pickup Group

VPN (Virtual Private Network) Access

If you need remote access to the Texas Wesleyan Network when you are away from the campus.

W

Wired Internet Connection Issues

If you are having issues with connecting to the Internet or problems with your wired network connection.

Wireless Connectivity Assistance

Assistance with any wireless connectivity issue

Y

YuJa

YuJa Enterprise Video Platform